<h2 id="shipping-ratesstandard-shipping---via-ups-we-aim-to-deliver-within-3-5-working-daysorders-below-300---499orders-above-300---free">Shipping Rates: STANDARD SHIPPING - Via UPS (We aim to deliver within 3-5 Working Days) Orders Below &#xA3;300 - &#xA3;4.99&#xA0; Orders Above &#xA3;300 - Free</h2><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">EXPRESS SHIPPING - Via UPS (We aim to deliver within&#xA0;1-2 Working Days) Standard Flat Rate - &#xA3;7.99&#xA0;<h2 id="additional-shipping-info">Additional Shipping Info:</h2><ul id="isPasted" style="font-family: &quot;Proxima Nova&quot;, &quot;Helvetica Neue&quot;, Verdana, Arial, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; letter-spacing: 0.35px; margin: 16px auto 0px; padding: 0px 0px 0px 15px; border: 0px; vertical-align: baseline; list-style: square; text-align: left; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Verdana, Geneva, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;">Our order cut-off time for Express Shipping is <span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">before 13:00 PM (GMT) on Monday-Friday. Orders placed after this time will be despatched on the next working day (Please note orders shipped out on Friday before 13:00 PM (GMT) will not be delivered until Monday).</li><li style="font-family: Verdana, Geneva, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;">All orders must be signed for upon delivery.</li><li style="font-family: Verdana, Geneva, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;"><span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that once your order is confirmed, we are unable to amend the delivery address or method, or any details within your order, such as product, number of products, size, colour.</li><li style="font-family: Verdana, Geneva, sans-serif; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;"><span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All orders are screened for fraud prior to shipping. If they are not automatically approved there can be a delay in shipping to you, if your order is declined by our system it will be automatically refunded. </li></ul>Tracking shows my label has been created, but no movement. Why is this? Your shipping status may take 1-2 business days before any location updates appear. If your tracking does not update after 2 business days, you may contact our Support Team at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a> <span id="isPasted" style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">and we will investigate the issue. My package shows as &#x201C;Delivered&#x201D; but I never received it. What should I do?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor who may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package&#xA0;24 hours&#xA0;after the delivery has occurred, please contact our Support Team at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a> <span style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">and we will investigate the issue. Do you offer same-day delivery? Unfortunately, we do not offer same-day delivery. Can I pick up my order from my local Origin Kicks store?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Unfortunately, web orders can not be picked up from our stores once the order has been placed. You would need to have your order canceled and refunded by our Web Support team and you will need to place a new order and select the &apos;Click &amp; Collect&apos; option at check out. <span id="isPasted" style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For assistance with this, please contact our Support Team at&#xA0;<a href="mailto:customerservice@originkicks.co.uk">customerservice@originkicks.co.uk </a><span id="isPasted" style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x2013; be sure to include your order number in the subject line. <h3 id> </h3>

Shipping

Information about order processing, changes, and cancellations.

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">When will my order ship? For all orders, we have a processing time of 1-3 business days to get your order ready for shipment. If you have selected Express shipping we will ensure you get your delivered in the promised time frame.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">I just placed my order. Can I cancel it?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Once an order is packed it cannot be canceled.&#xA0; Can I change the shipping address on my order? Once an order is placed, the address cannot be changed.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Can I add/remove products from my order?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Once an order is placed, it cannot be modified/edited in any form.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Where do orders ship from?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Depending on the location of availability, your item(s) may ship from either one of our private warehouse facilities or from one of our Origin Kicks retail stores.<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">I placed two or more orders today. Can you combine them to save on shipping?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">We are unable to combine shipping on multiple orders.<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Can I place my order over the phone?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">We do not accept phone orders.<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">I noticed I entered the wrong address information and the package is now being returned to the sender. What are the next steps to have my package re-shipped to me?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Please email our Support Team at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a> for immediate assistance with re-shipping your order.<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">I placed an order and it was canceled the same day. What happened?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">There are a variety of reasons why your order may have been canceled by our Order Review Analysts, such as billing/shipping addresses not matching, a partial match on the credit card information provided at checkout, an International debit/credit card used as payment, are just a few of the common reasons.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">To learn more, please contact our Support Team at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a>&#xA0;<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">My account was compromised and someone placed an order. What should I do?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Please email us immediately at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a>&#xA0;

Order Proccessing

<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ONLINE RETURN POLICY<ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Verdana, Geneva, sans-serif;">You have up to 14 days upon receiving the shipment to return items and Item(s) must be in new, unused condition with original tags attached</li><li style="font-family: Verdana, Geneva, sans-serif;">Orders must be returned by mail only using a tracked shipping method</li><li style="font-family: Verdana, Geneva, sans-serif;">Shipping Charges, Duties, and Taxes are non-refundable</li><li style="font-family: Verdana, Geneva, sans-serif;">We do not accept returns or exchanges for items not purchased from www.originkicks.co.uk (All In-store purchases must be returned in one of our retail stores within 7 days for exchange or store credit only).&#xA0;</li></ul><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ONLINE RETURN INSTRUCTIONS<ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Verdana, Geneva, sans-serif;">Visit our Returns Portal <a href="https://returns.originkicks.co.uk/#/" rel="noopener noreferrer" target="_blank">HERE</a>.</li><li style="font-family: Verdana, Geneva, sans-serif;">Return Label Fee &#xA3;&#x200C;5.00 (Will be deducted from your return).</li></ul><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">DISCLAIMER<ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Verdana, Geneva, sans-serif;">Frequent returns or unusual patterns/activity will be flagged in our system.</li><li style="font-family: Verdana, Geneva, sans-serif;">If we notice that our return policy is being abused or we identify an unusual pattern/activity we may cancel or refuse current, or future order(s) and returns.&#xA0;</li></ul><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information Email us at customerservice@originkicks.co.uk&#xA0;. Customer Support Hours: Monday-Friday, 10 am-5:30 pm (GMT) <p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">IN-STORE RETURN POLICY<div id="isPasted" style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;"><li style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif;">All Footwear purchased in-store is only eligible for store credit or an exchange, and you have 7 days from the date of purchase to return these back to us. We do NOT offer refunds on in-store purchases.</li><li style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif;">We do not accept returns on clothing or accessories purchased in-store, all sales are final.</li><li style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif;">All Footwear must be brought back in its original condition with its original sneaker box. If the sneaker box is damaged your return will be denied as we consider the box to be part of the product.</li><li style="box-sizing: border-box; font-family: Verdana, Geneva, sans-serif;">Items sold discounted for reasons such as a sale or sold as damaged are non-returnable under any circumstances.&#xA0;&#xA0; WE CAN NOT ACCEPT ITEMS THAT ARE DEEMED DAMAGED ONCE THEY HAVE LEFT OUR STORES. WE QUALITY-CHECK ALL OF OUR ITEMS TO ENSURE THEY ARE SOLD IN DEADSTOCK CONDITION.&#xA0;</li></ul></div>

Returns & Exchanges

<span id="isPasted" style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We currently only offer Click &amp; Collect as a form of purchase on our website.<br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All purchases made on our site are usually available to pick up within 6 working hours as long as our store is open. <span id="isPasted" style="color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;;color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please ensure you bring your confirmation email, alongside your photo ID and the payment card used to place the order. Acceptable IDs are passports, ID cards, or driving licenses with a photo.<br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We will hold your purchase for 14 days, after this period we will automatically refund your order unless you have spoken to us via e-mail or a call where we have agreed otherwise.<br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our in-store refund policy applies to all Click &amp; Collect orders. We do not offer refunds on any purchases once the product leaves our doors, customers are welcome to try the shoe on and inspect them before accepting the pair.

Click & Collect

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">I got charged but didn&#x2019;t receive an Order Confirmation email. What&#x2019;s going on?&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">If you attempt to submit an order with varying billing and shipping addresses, our systems will revert you back to the checkout screen. At this time, you may receive a &#x201C;pre-authorization&#x201D; charge from your financial institution, which will appear as a temporary &#x201C;charge&#x201D;, however, unless you receive an Order Confirmed prompt and email, your order was not accepted. The funds that are &#x201C;charged&#x201D; may take 1-5 business days to automatically refund back to your account. You can contact your financial institution to learn more.<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Why was my credit card charged multiple times?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">This typically occurs when users attempt to refresh the checkout page as it is processing. Please contact us at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a> if you do not see these duplicate charges removed from your account after 5 business days.

Payment Issues

Information about Origin Kicks gift cards.

<header id="isPasted" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; align-items: flex-start; display: flex; flex-flow: row wrap; justify-content: space-between; margin-bottom: 40px; margin-top: 0px; color: rgb(51, 51, 51); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; background-color: rgb(255, 255, 255);"><div style="box-sizing: border-box; margin-bottom: 10px;">Can I purchase a Gift Card? At this time, we do not sell Gift Cards online&#x2013; they are provided only for eligible online order returns. To purchase a Gift card you will need to visit one of our Origin Kicks stores. Can I use my Gift Card right away? Once we receive your returned item(s) and our warehouse team confirms it to be in 100% original condition, it will then be issued to you via the email associated with the order. Gift Cards are typically provided within 1-3 business days (excluding weekends) of return delivery/processing. When does my Gift Card expire? Fortunately, Gift Cards do not expire!&#xA0; Can I use my Gift Card at my local Origin Kicks store? Yes, our gift cards can be used both online and in our Origin Kicks stores.</div></header>

Gift cards

Can I sell my items to you? In short, Yes!&#xA0;However, we only buy deadstock condition shoes that are listed on our want-to-buy lists. We do not sell used shoes, so we would not be interested in buying used shoes either. How do I find out what you are looking to buy? Our lists can be accessed via our discord server, you can join our discord by clicking <a href="https://discord.gg/AvCmMzN7yX" id="isPasted" rel="noopener noreferrer" target="_blank">HERE</a>. Our stores will not be able to answer any selling-related questions either by phone call, e-mail or in person as our buying teams are only reachable via Discord. Can I come into one of your stores and sell my item on the spot? No, you must be a member of our Discord server to be able to sell to us. Our In-store cash-out lists are quite small and our in-store sales staff are unable to check what is on the lists. Do you accept trades? No. Would you ever be interested in purchasing items that are not on your list, even if they are super rare? Unfortunately not, we are only interested on what is on our lists. Do you authenticate shoes? Unfortunately, we do not provide a free or paid authentication service.

Selling to Us

Origin Kicks

Find answers to all of our FAQs in regard to Information about shipping, delivery, click & collect and ordering from us.