Order ProccessingUpdated 6 months ago

Order Shipping and Management FAQs

When Will My Order Ship?

All orders have a processing time of 1-3 business days to prepare for shipment. If you have selected Express shipping, we will ensure your order is delivered within the promised timeframe.

I Just Placed My Order. Can I Cancel It?

Once an order is packed, it cannot be cancelled.

Can I Change the Shipping Address on My Order?

Unfortunately, once an order is placed, the shipping address cannot be changed.

Can I Add or Remove Products from My Order?

Once an order is placed, it cannot be modified or edited in any way.

Where Do Orders Ship From?

Depending on availability, your items may ship from one of our private warehouse facilities or one of our Origin Kicks retail stores.

I Placed Two or More Orders Today. Can You Combine Them to Save on Shipping?

We are unable to combine shipping for multiple orders.

Can I Place My Order Over the Phone?

We do not accept phone orders.

I Entered the Wrong Address Information, and the Package Is Being Returned to Sender. What Are the Next Steps to Have My Package Reshipped?

Please email our Support Team at [email protected] for immediate assistance in reshipping your order.

I Placed an Order, and It Was Canceled the Same Day. What Happened?

There are several reasons why your order may have been canceled by our Order Review Analysts. Common issues include mismatched billing and shipping addresses, partial matches on the credit card information provided at checkout, or the use of an international debit/credit card. For more information, please contact our Support Team at [email protected].

My Account Was Compromised, and Someone Placed an Order. What Should I Do?

Please email us immediately at [email protected].