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Order ProccessingUpdated a year ago

When will my order ship?

For all orders, we have a processing time of 1-3 business days to get your order ready for shipment. If you have selected Express shipping we will ensure you get your delivered in the promised time frame. 

I just placed my order. Can I cancel it?

Once an order is packed it cannot be canceled. 

Can I change the shipping address on my order?

Once an order is placed, the address cannot be changed. 

Can I add/remove products from my order?

Once an order is placed, it cannot be modified/edited in any form.

Where do orders ship from?

Depending on the location of availability, your item(s) may ship from either one of our private warehouse facilities or from one of our Origin Kicks retail stores.

I placed two or more orders today. Can you combine them to save on shipping?

We are unable to combine shipping on multiple orders.

Can I place my order over the phone?

We do not accept phone orders.

I noticed I entered the wrong address information and the package is now being returned to the sender. What are the next steps to have my package re-shipped to me?

Please email our Support Team at [email protected] for immediate assistance with re-shipping your order.

I placed an order and it was canceled the same day. What happened?

There are a variety of reasons why your order may have been canceled by our Order Review Analysts, such as billing/shipping addresses not matching, a partial match on the credit card information provided at checkout, an International debit/credit card used as payment, are just a few of the common reasons.

To learn more, please contact our Support Team at [email protected] 

My account was compromised and someone placed an order. What should I do?

Please email us immediately at [email protected] 

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