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Payment IssuesUpdated 4 months ago

Payment Issues FAQ

I Got Charged but Didn’t Receive an Order Confirmation Email. What’s Happening?

If your order has varying billing and shipping addresses, our system may return you to the checkout page. During this process, you may notice a “pre-authorization” charge from your financial institution, which appears as a temporary charge. However, unless you receive an "Order Confirmed" prompt and email, your order was not accepted. The pre-authorized funds will be automatically refunded within 1-5 business days. For more details, please contact your financial institution.

Why Was My Credit Card Charged Multiple Times?

This often happens when the checkout page is refreshed while processing your payment. If you notice duplicate charges, they should be removed within 5 business days. If the issue persists, please contact us at [email protected] for assistance.

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