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Payment IssuesUpdated a year ago

I got charged but didn’t receive an Order Confirmation email. What’s going on? 

If you attempt to submit an order with varying billing and shipping addresses, our systems will revert you back to the checkout screen. At this time, you may receive a “pre-authorization” charge from your financial institution, which will appear as a temporary “charge”, however, unless you receive an Order Confirmed prompt and email, your order was not accepted. The funds that are “charged” may take 1-5 business days to automatically refund back to your account. You can contact your financial institution to learn more.

Why was my credit card charged multiple times?

This typically occurs when users attempt to refresh the checkout page as it is processing. Please contact us at [email protected] if you do not see these duplicate charges removed from your account after 5 business days.

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