Returns & ExchangesUpdated a year ago
ONLINE RETURN POLICY
- You have up to 14 days upon receiving the shipment to return items and Item(s) must be in new, unused condition with original tags attached
- Orders must be returned by mail only using a tracked shipping method
- Shipping Charges, Duties, and Taxes are non-refundable
- We do not accept returns or exchanges for items not purchased from www.originkicks.co.uk (All In-store purchases must be returned in one of our retail stores within 7 days for exchange or store credit only).
ONLINE RETURN INSTRUCTIONS
- Visit our Returns Portal HERE.
- Return Label Fee £5.00 (Will be deducted from your return).
DISCLAIMER
- Frequent returns or unusual patterns/activity will be flagged in our system.
- If we notice that our return policy is being abused or we identify an unusual pattern/activity we may cancel or refuse current, or future order(s) and returns.
For more information Email us at [email protected] .
Customer Support Hours: Monday-Friday, 10 am-5:30 pm (GMT)
IN-STORE RETURN POLICY
- All Footwear purchased in-store is only eligible for store credit or an exchange, and you have 7 days from the date of purchase to return these back to us. We do NOT offer refunds on in-store purchases.
- We do not accept returns on clothing or accessories purchased in-store, all sales are final.
- All Footwear must be brought back in its original condition with its original sneaker box. If the sneaker box is damaged your return will be denied as we consider the box to be part of the product.
- Items sold discounted for reasons such as a sale or sold as damaged are non-returnable under any circumstances.
WE CAN NOT ACCEPT ITEMS THAT ARE DEEMED DAMAGED ONCE THEY HAVE LEFT OUR STORES. WE QUALITY-CHECK ALL OF OUR ITEMS TO ENSURE THEY ARE SOLD IN DEADSTOCK CONDITION.