<h2 id="shipping-ratesstandard-shipping---via-ups-we-aim-to-deliver-within-3-5-working-daysorders-below-300---499orders-above-300---free">Shipping Rates: STANDARD SHIPPING - Via UPS (We aim to deliver within 3-5 Working Days) Orders Below &#xA3;300 - &#xA3;4.99&#xA0; Orders Above &#xA3;300 - Free</h2><p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">EXPRESS SHIPPING - Via UPS (We aim to deliver within&#xA0;1-2 Working Days) Standard Flat Rate - &#xA3;7.99&#xA0;<h2 id="additional-shipping-info">Additional Shipping Info:</h2><ul id="isPasted" style="font-family: &quot;Proxima Nova&quot;, &quot;Helvetica Neue&quot;, Verdana, Arial, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; letter-spacing: 0.35px; margin: 16px auto 0px; padding: 0px 0px 0px 15px; border: 0px; vertical-align: baseline; list-style: square; text-align: left; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Verdana, Geneva, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;">Our order cut-off time for Express Shipping is <span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">before 13:00 PM (GMT) on Monday-Friday. Orders placed after this time will be despatched on the next working day (Please note orders shipped out on Friday before 13:00 PM (GMT) will not be delivered until Monday).</li><li style="font-family: Verdana, Geneva, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;">All orders must be signed for upon delivery.</li><li style="font-family: Verdana, Geneva, sans-serif; font-weight: 400; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;"><span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that once your order is confirmed, we are unable to amend the delivery address or method, or any details within your order, such as product, number of products, size, colour.</li><li style="font-family: Verdana, Geneva, sans-serif; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; letter-spacing: 0.02rem; line-height: 22px; text-transform: none; color: rgb(26, 26, 26); margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; text-align: left;"><span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All orders are screened for fraud prior to shipping. If they are not automatically approved there can be a delay in shipping to you, if your order is declined by our system it will be automatically refunded. </li></ul>Tracking shows my label has been created, but no movement. Why is this? Your shipping status may take 1-2 business days before any location updates appear. If your tracking does not update after 2 business days, you may contact our Support Team at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a> <span id="isPasted" style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">and we will investigate the issue. My package shows as &#x201C;Delivered&#x201D; but I never received it. What should I do?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor who may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package&#xA0;24 hours&#xA0;after the delivery has occurred, please contact our Support Team at <a data-fr-linked="true" href="mailto:customerservice@originkicks.co.uk" id="isPasted">customerservice@originkicks.co.uk</a> <span style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">and we will investigate the issue. Do you offer same-day delivery? Unfortunately, we do not offer same-day delivery. Can I pick up my order from my local Origin Kicks store?<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 15px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Unfortunately, web orders can not be picked up from our stores once the order has been placed. You would need to have your order canceled and refunded by our Web Support team and you will need to place a new order and select the &apos;Click &amp; Collect&apos; option at check out. <span id="isPasted" style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For assistance with this, please contact our Support Team at&#xA0;<a href="mailto:customerservice@originkicks.co.uk">customerservice@originkicks.co.uk </a><span id="isPasted" style="color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x2013; be sure to include your order number in the subject line. <h3 id> </h3>

Shipping

Information on our Click & Collect service.

<span id="isPasted" style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We currently only offer Click &amp; Collect as a form of purchase on our website.<br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All purchases made on our site are usually available to pick up within 6 working hours as long as our store is open.<br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We will hold your purchase for 14 days, after this period we will automatically refund your order unless you have spoken to us via e-mail or a call where we have agreed otherwise.<br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(34, 34, 34); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our in-store refund policy applies to all Click &amp; Collect orders. We do not offer refunds on any purchases once the product leaves our doors, customers are welcome to try the shoe on and inspect them before accepting the pair.

Shipping & Delivery

Shipping

Click & Collect